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Policies

Returns Policy

 

Defective or Missing Items:

If you receive a defective item, wrong item or the incorrect quantity, please contact us immediately at 530-268-9494.  All claims must be reported within seven days of receiving the shipment.

Returns:

1.)   All returns must have a RMA (Return Merchandise Authorization) number associated with them.  Please call WFO Concepts and request a RMA number and have your invoice number associated with the item.  

2.)  If necessary, you may return your product within 60 days of purchase.  The item must not have been installed and must be returned in perfect sellable condition in order to receive full credit.  Otherwise, up to a 15% restock fee will apply.

3.)  Customer is responsible for all shipping charges associated with the return of the item.

4.)  All returned merchandise must be insured for/or greater value than the original purchase price at the customer's price to cover the entire contents of the products and packaging.  Products damaged during the return shipping process back to WFO Concepts are the full responsibility of the customer and the shipping company in which the customer chooses.

 

Privacy Policy

WFO Concepts' is committed to protecting our customer's privacy.  We recognize and respect your need for privacy and security as you visit our web site.  For this reason WFO Stays compliant with all PCI Data Security Standards to ensure a safe shopping experience for our customers.

What information do we collect automatically online?

When you visit our website, we collect information about your visit that does not identify you personally.  We use this non-identifying information to improve our website.    

What personal information do we collect about you online?

If you ask us a question, or request a service through our web site, we collect your contact information so we can respond to you.  We do not keep this information after we have responded to you. 

We use the information you provide about yourself when placing an order such as your name, address, phone number, email address and credit card number only to complete the order.  We do not share  this information with outside parties except when necessary to complete the order. 

We do use your email address to communicate with you regarding your internet order such as providing you a  tracking number  once your order has shipped.  Occasionally, we send our customers an email announcement usually about an exclusive offer that is happening or a new product announcement.  If you do not wish to receive these emails, you may opt out at the bottom of the announcement email. 

We never sell or trade your personal information.  Our customers are too valuable to us.

Customer Notice if Privacy Policy has changed:

If for any reason we change our Privacy Policy, all active WFO Concepts customers will receive an email detailing the changes and date when these changes will take effect.  

Questions?  Call 530-268-9494